Bagaimanapun, UMobile melalui Twitter rasminya menjelaskan pihaknya sedang melakukan kerja-kerja peningkatan rangkaian.
"Pelanggan yang dihormati, kami sedang menghadapi gangguan perkhidmatan di seluruh negara berikutan kerja-kerja peningkatan rangkaian.
"Kami sedang berusaha untuk menangani isu-isu tersebut dan rangkaian dijangka akan pulih sepenuhnya pada jam 10:00 malam ini.
"Maaf di atas kesulitan yang berlaku."
Dear customers, we are facing intermittent service disruptions nationwide due to network upgrades. We are working to address the issues and network is recovering and will be fully restored at 10pm tonight. Please check our website, FB/TW for updates. Sorry for the inconvenience.— U Mobile (@umobile) March 26, 2019
Sementara itu, netizen kesal gangguan perkhidmatan itu berlaku dan pelanggan juga tidak menerima sebarang notis awal mengenai pemasalahan tersebut.
"UMobile need to apologize to their customers for not giving a short notice about today's problem. It's not funny to be unconnected for more than an hour," tweet JonaJ @Najwanx.
Umobile need to apologize to their customers for not giving a short notice about today’s problem. it’s not funny to be unconnected for more than an hour. #umobile— JonaJ (@Najwanx) March 26, 2019
@umobile why not u released official statement about line breakdown instead of replying your customer one by one #umobile.. appreciate your customer— Eifa (@Eifamiyako) March 26, 2019
So #umobile is fck up today. I want to call my mom after i got back from work. And when i am on my way to my home, there is no line at all. @umobile you better give us 30 minutes free call after what you have done!!!! I miss my mom so bad and now you did this— farah (@geniusmyg9393) March 26, 2019
